Privacy Policy

1. Who we are

VALORA INTERNACIONAL LTD (“VALORA”, “we”, “us” or “our”) is responsible for personal information collected through valorainternacional.com and related order, quotation, supplier, career and contact processes.

Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Company number: 17408204
VAT number: Not currently VAT registered
Privacy contact: operations@valorainternacional.com

2. Information we collect

Depending on how you interact with VALORA, we may collect:

• identity and contact information, including name, company, job title, address, telephone number, and email;
• account and transaction information, including orders, quotations, invoices, delivery details, returns, and communications;
• business verification information, including company and VAT numbers, supplier certifications, bank or trade references where lawfully required;
• product and project requirements submitted through Request a Quote;
• career information, including CVs, work history, qualifications, and documents voluntarily uploaded by applicants;
• supplier application information and uploaded company documents;
• technical information, including IP address, device, browser, security logs, and cookie preferences;
• marketing preferences and interaction with communications;
• payment status and transaction references provided by the payment processor. VALORA does not intend to store full payment-card details on the website.

3. How we obtain information

We collect information directly from forms, account registration, checkout, email, and other communications. We may also receive information from payment providers, suppliers, carriers, fraud-prevention providers, professional advisers, and publicly available business registers.

4. Why we use information and our lawful bases

• Contract and pre-contract steps: to create accounts, answer enquiries, prepare quotations, process orders, take payment, arrange delivery, manage returns, and provide support.
• Legal obligation: to maintain tax and accounting records, comply with product-safety, customs, sanctions, fraud-prevention and other legal requirements, and respond to lawful authorities.
• Legitimate interests: to operate and secure the business, prevent misuse, improve services, manage B2B relationships, and defend legal claims, after considering the impact on individual rights.
• Consent: for optional marketing and non-essential cookies where consent is required. Consent can be withdrawn at any time.

5. Quotation, order and blind-fulfilment data

To fulfil an order or quotation, VALORA may share the minimum necessary customer, delivery, and product information with an approved supplier, manufacturer, carrier, or customs intermediary. Blind-dropshipping suppliers are instructed not to use customer information for their own marketing and not to include supplier promotional material in the shipment.

6. Career and supplier forms

Career information is used to assess applications, communicate with candidates, and meet legal obligations. Unsuccessful candidate information will normally be deleted within six months after the relevant process unless a longer period is required to handle a legal claim or the candidate gives permission to join a talent pool.

Supplier information is used for due diligence, product and compliance assessment, onboarding, and relationship management. Sensitive documents should only be uploaded when requested and relevant.

7. Who we share information with

Information may be shared with:

• website, hosting, email, security, and form-service providers;
• payment gateways and financial institutions selected before launch;
• approved product suppliers, manufacturers, warehouses, and carriers;
• customs brokers, tax authorities, and regulatory bodies where required;
• accountants, insurers, lawyers, IT providers, and other professional advisers;
• business software providers, including a future Odoo integration, after appropriate configuration and privacy review;
• law-enforcement or public authorities where disclosure is legally required.

We do not sell personal information.

8. International transfers

Some suppliers, carriers, or service providers may be outside the United Kingdom. Where personal information is transferred internationally, VALORA will use an applicable adequacy regulation, approved contractual safeguards, or another lawful transfer mechanism and will limit the information shared to what is necessary.

9. Retention

Information is kept only for as long as needed for the stated purpose, legal obligations, and dispute resolution. Order, invoice, tax, and accounting records are normally retained for at least six years where required. Security logs and general enquiries are retained for shorter risk-based periods. Retention rules will be documented and reviewed before launch.

10. Cookies

The website uses essential cookies for security, account login, shopping basket, checkout, and preference management. Non-essential analytics, advertising, or social-media cookies will not be activated before valid consent where consent is required. Users must be able to accept, reject, or change non-essential cookie preferences.

11. Your rights

Depending on the circumstances, individuals may have rights to:

• access their personal information;
• correct inaccurate information;
• request erasure or restriction;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time;
• complain to the UK Information Commissioner’s Office.

Rights are not absolute and may be limited by lawful record-keeping or other obligations. Requests should be sent to operations@valorainternacional.com. Identity verification may be required before information is released.

12. Security

VALORA uses reasonable organisational and technical controls designed to protect personal information, including access restriction, account security, software updates, backups, and secure service providers. No internet transmission is completely risk free, so users should also protect their account credentials.

13. Children

The website is intended for business buyers and adults. VALORA does not knowingly collect information from children for online sales.

14. Changes

This notice may be updated when services, suppliers, integrations, or legal requirements change. The current version and effective date will appear on this page.

15. Contact and complaints

Email privacy questions or requests to operations@valorainternacional.com. Individuals also have the right to complain to the Information Commissioner’s Office at ico.org.uk.