Shipping, Delivery, Duties & Taxes Policy

1. Purpose

This policy explains how VALORA INTERNACIONAL LTD (“VALORA”), company number 14966779, registered office 128 City Road, London, EC1V 2NX, United Kingdom, arranges dispatch, delivery, blind dropshipping, customs compliance, and delivery support.

2. Processing, Dispatch & Lead Times

Orders placed on working business days (Monday to Friday, excluding UK public holidays) are typically processed and prepared for dispatch within 1 to 2 business days following payment authorization, stock confirmation, and completion of standard compliance checks. Orders placed outside standard business hours will begin processing on the next working day.

Estimated transit times for standard commercial products generally range between 3 to 7 business days depending on destination, carrier service level, and route. Product pages display an estimated lead time based on specific inventory availability. Where goods are specially sourced, configured, calibrated, manufactured, or subject to export review, the exact confirmed lead time will be clearly communicated prior to checkout or within your formal quotation.

3. Delivery Charges

Delivery charges are calculated transparently based on destination, parcel dimensions, total order weight, requested service level, and any applicable dangerous-goods or remote-area surcharges. Delivery fees are not automatically free; free delivery is offered only when specified on eligible promotional products or destinations, or where VALORA expressly funds a delivery promotion.

All applicable delivery charges are calculated and displayed to the customer before payment completion at checkout, or clearly set out in a formal written quotation.

4. Blind Dropshipping & Order Fulfilment

Selected product ranges are fulfilled directly through verified partner suppliers. All eligible partner suppliers strictly adhere to blind-fulfilment standards, using unbranded neutral packaging without third-party promotional material, supplier invoices, or external supplier branding inside or outside the package. VALORA remains the single merchant of record, customer-facing seller, and sole contact for order tracking, customer care, returns, and enquiries.

Products are only made available for direct website checkout after the fulfilling supplier’s logistics, tracking capability, stock accuracy, and return routing have been fully audited and approved. Custom, complex, or unverified items are routed via our Request a Quote process rather than immediate checkout.

5. Split Shipments

Orders containing products originating from different distribution hubs or suppliers may be split into separate shipments. Individual tracking information will be provided for each parcel upon dispatch. Splitting an order into multiple packages does not incur additional delivery fees beyond the total shipping charge agreed upon during checkout.

6. United Kingdom Deliveries

Domestic UK deliveries are fulfilled via established commercial couriers and freight carriers. Deliveries to remote areas, Northern Ireland, Scottish Highlands and Islands, offshore locations, or restricted-access sites may require custom freight routing or specialized quotes. Consumer orders within the UK are delivered well within statutory timeframes mandated by applicable UK trade laws.

7. International Delivery, Customs, Duties & Taxes

International delivery availability is confirmed per product line and destination country. Prior to order acceptance or dispatch, VALORA states the delivery terms (and relevant Incoterms) establishing the designated importer of record.

Customs duties, import Value Added Tax (VAT), brokerage charges, and local administrative clearance fees depend upon destination tax regulations, tariff classifications, order value, and the chosen Incoterms base. Any duty or tax charges that can be pre-calculated will be shown before payment completion. For shipments into the UK, special VAT rules apply to commercial consignments valued at £135 or less, while standard import VAT and customs regulations apply above that threshold.

Customers are responsible for providing complete and accurate importer details, tax identification numbers, and end-use disclosures where requested by customs authorities. Customs inspections or inaccurate buyer information may occasionally impact delivery estimates.

8. Tracking & Inspection on Delivery

Tracking details and carrier dispatch notices are emailed automatically once shipments depart the warehouse. For specialized freight, heavy industrial consignments, or project cargo, appointment-based logistics and specialized delivery notes may replace standard parcel web links.

Customers must inspect external packaging and item contents promptly upon arrival. Any visible outer transit damage, shortages, or discrepancy must be reported to VALORA within 48 hours of receipt at operations@valorainternacional.com, along with photographs, delivery notes, and order details. Do not return shipments directly to manufacturing facilities or suppliers without prior written authorisation and RMA instructions from VALORA.

9. Delivery Address Accuracy & Unexpected Delays

Customers must ensure that the delivery address, contact name, telephone number, and delivery accessibility instructions are complete and accurate. Additional carrier re-consignment fees, redelivery costs, or storage charges resulting from address errors or unannounced recipient absence may be passed to the customer where legally permitted.

Occasional logistics disruptions caused by carrier delays, severe weather conditions, customs hold-ups, export control reviews, or port congestion remain outside our immediate operational control. VALORA monitors shipments actively, communicates material status changes promptly, and maintains all remedies required under applicable consumer and commercial law.